Elgato Reviews

HD60S was advertised to work on Mac. Since I bought it the sound cuts out after a few minutes. They have now changed their website to say only the HD60s+ works on Mac but won't refund me or let me exchange

Great experience with Elgato. Purchased a 4k Capture Card from Currys and somehow, the USB connector became bent.
I went straight to Elgato, who arranged for a return and replacement. Above and beyond what I expected from them in all honesty.
The product is great too. Thanks guys!

Got a StreamDeck & Capture card. Both work really well! They helped me with an issue I had with the Streamdeck and a external program that didn't work correctly together and were quite quick about it!

great hardware but useless software and support,
real difficulties getting wireless headphones and speakers to work when the wave 3 is connected.

I have my card under warranty 4k60 s+ i bought it from ebay and power adapter was lost
I wanted to buy a new power adapter but the support said its only covered under warranty and they dont sell it so far so good later i was informed that my card is under warranty but due to me buying it from 3rd party they said they cant replace it and they cant sell me a new power adpater
not just a bad company but bad service too worst of the worst out there i regret buying it
PS it took them 14 days to inform me the result

I bought a HD60 S capture card, and when i got the box it was broken from water damage, and the card itself was fully openable into the motherboard.
Not a great experience from Elgato, and they have not answered my refund request yet after a week...

Purchased a Wave 3 Mic. Good price and high quality products. Best Digital Mic I have use so far, amazing.

Got the Elgato HD60 S+ Capture Card. Delivery was quick and the card is high quality and works very well.
Fully recommend

I returned a Key Light with a faulty power supply to Elgato last month. The RMA process was a nightmare and had the least accessible courier outlets possible. That aside, I've been chasing my refund since they received the goods. The customer service is unbelievably slow. They wanted to refund via PayPal (not return to the Company Credit Card used to buy it) but I asked if they could return to bank and they can (easier for our accounting). It's been another week waiting for any refund. I've had to chase yet again today ... only to be told that the bank transfer was "rejected" and could I check my account number again. My account details were correct though. It's glaringly noticeable that no-one contacted me to say that the refund had not gone through. In my view that is despicable, unethical business practice - hence the 1 star review. If we weren't on top of things, we'd have trusted that to happen. Instead, they keep the money and don't say they've still got it!!! How bad is that?! So back now to emailing them once again because I clearly cannot trust them to return money for a faulty product. In contrast, I bought a different Key Light with the exact same fault from Amazon and it was swapped out within 2 days and refunded with a fully working unit. Benchmark that service level Elgato/Corsair.

I bought a HD60S capture for my nintendo switch, When the card is working its really great, very low latency, good quality stream, but it's always difficult to get it working after shutting it down for many days. You have to unplug and plug everything again in order to make it work.

I purchased the Elgato Wave 3 Mic, All I could say is that I love it. Not only for my stream but for everyday use. Mostly because of the Wavelink software. Basically its a digital mixer, So I can set levels to all my audio by feeding it through the Wavelink software. I was able to connect it to my StreamElements and it sounds crispy clear. I went ahead and mounted on an arm just to not pick up the clicking of my mechanical keyboard. I would recommend anyone the Wave 3 as it also rules out having to purchase GO-XLR Mixer. This is just the tip of what Elgato has to offer streamers. Also functions well with Steamdeck with functions you can add as well. The Wave3 has a headphone jack on the back to plug in your headphones and have ZERO latency. So you can also hear what your stream hears as well.
Great job Elgato! Love your products, cant wait till you make some high resolution streamer Webcams!
Thumbs up for a blessed day!
But as always here is a contact for customer support if needed
☎ 1-888-726-8134

I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay.
Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently.
I would recommend Elgato both for the hardware, software and customer service.
Thank you for your products and for caring!